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Choosing a registrar

There are thousands of registrars offering UK domain name registration and a wide range of Internet services. Some offer their services directly to end users and others work through a network of resellers. We cannot recommend one registrar over another but we suggest that you approach a number of different providers and discuss your needs with them prior to taking up a service. For more information about the UK Domain Family, please visit: www.agreatplacetobe.uk

We offer the following broad advice to help you when choosing a registrar:

Shop around - get the right services for you

  • Shop around to find a registrar that provides the service or range of services you need.
  • Get competitive quotes - but remember, the cheapest price is not necessarily the best deal. Check your contract for any 'hidden' charges.
  • Research what is available from which registrar through the Internet media.
  • Consider whether you need any specialist services - not all registrars offer the same package.

Check the small print

  • You should ask to see copies of the Terms and Conditions for domain name registration. If these are not easily available to you - usually via their website - insist on having a copy and study it thoroughly so you understand the contract that you are entering into.
  • Check that the registrar’s Terms and Conditions for domain name registration confirm that your domain name will be registered to you in your name and not in the name of the registrar or another third party.
  • Pay particular attention to your rights to move your business and your domain name to another registrar, and whether there is a charge for doing so.
  • Confirm what their renewal policy is and whether you need to renew your hosting service (and other Internet services, web hosting, email forwarding, etc.) separately from your domain name.
  • Currently UK domain names can be registered for a period of one to ten years.

Check their credentials

  • Seek recommendations from other Internet users and ask the prospective registrar for testimonials from other customers.
  • Find out whether the registrar has signed up to an industry code of conduct or has won any relevant industry awards or accolades.

Check the support offered

  • Confirm whether you are dealing with a reseller of the registrar, or the registrar themselves and how you can contact them in the future if you need support.
  • Find out where the registrar is based as you may have a preference or business need for a registrar that is based in your time zone or country of operation.
  • Find out what types of customer and technical support they offer and when these services are available. For example, some registrars offer 24/7 online support whilst others offer telephone support during office hours.
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