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Data Quality Improvement Programme

Our focus is on providing a safe and secure .uk. A key element of ensuring our stakeholders can trust in the integrity of .uk is by ensuring that the information held for the registrant of a domain name is true and up-to-date. The provision of accurate registrant data is an increasingly important area of focus with registries worldwide working to combat fraudulent domain name use.

We have always required domain name holders to provide accurate and up-to-date information in the form of a correct registrant name and postal address. Failure to do this means a registrant risks losing their domain name.

In 2010 we launched a new initiative to look at how we can work with registrants to further improve the quality of data provided. This initiative considers each element of the registration process:

  • We are working with third parties to validate the registrant data that we hold by verifying that data against publicly available registers (Companies House, Electoral Roll etc).
  • We are working through those records that cannot be validated or can be identified as unacceptable to improve it.
  • Where records cannot be validated or incorrect data is identified we will be working with registrants through our support processes to validate, and where required, correct the data.
  • We are working with our registrars to ensure good data is captured at registration and renewal and that where necessary updates are made to the register.
  • We are investigating the provision of a validation mechanism at registration and renewal to support our registrars in providing good data.

What does this mean for me?

As a domain name registrant it is important that your details are correctly listed in our register. The party listed as the registrant is who we consider to be legally responsible for the domain name. The contact details provided are essential for us to be able to contact you if there is a problem with your domain name.

If you are a business or organisation then your customers and those interested in your business will expect to be able to find your contact address when they look up your domain name on the internet. If they find inaccurate or incomplete data this may well lead them to question the professionalism or even integrity of your business. (Note: We do not publish contact phone numbers or email addresses but a good-for-contact postal address is required.)

All correspondence sent out by us to registrants will go out to the email address that we hold for the registrant so it is important that we have an up-to-date email address for you or we will not be able to contact you.

As an internet user you may come across a domain name or web site which you want to do some background checks on. You can use our public WHOIS domain search tool to find out who the registrant of a domain name is and where they are based. If you find that the details given are incorrect or incomplete you can report this to our customer services team and they will arrange for the details to be corrected and brought up-to-date.

Next steps - Verifying your registration details

We are actively contacting registrants whose data cannot be verified or appears to be incorrect. Please do not ignore these communications.

If you receive a request from Nominet to verify your registration details you can do so through your online account with us. Your online account can also be used to correct any inaccurate information you notice when searching for your domain on our public WHOIS domain search tool.

You can access your online account at http://www.nominet.org.uk/go/login.  Once you have logged in please click on ‘Domain List’ to see the .uk domains that are available for you to update. You can click an ‘Edit’ link next to the registrant name and contact information for any domain listed to correct these details. The new details will then be verified by a Customer Services Advisor and you will receive an email to confirm once the change has been completed.

If you have any questions about logging into your account, or how to update your registration details, please contact our Customer Services team on 01865 332244 or at nominet@nominet.org.uk

© Nominet UK 2014