When a registrant's account is found to have poor quality or incorrect data, we initially notify the registrar with a request to update the data. If no update is received then the registrant is emailed. If the details are still not updated then the domain name is suspended and cancelled.

The steps and notifications sent can be summarised as:

• Poor quality data process initiated
• Registrar notified and given 10 working days to update
• If no update is received within 10 days the registrant is notified
• Registrant notified and given 20 working days to update
• If no update is received the domain name is suspended and notification sent to the registrant and registrar
• If after a 30 day suspension period, no update is received, the domain name is cancelled

The notifications are copied to the registrar. However, if the registrar elects to get their notifications via EPP, then this notification will be generated.

<epp:resData> element

The <epp:resData> element contains the following element:

• A <n:processData> element which contains details of the case. This element has a "stage" attribute which determines the stage of case:

• "initial". This is the initial warning. No action has been taken on the account yet. If the account is not updated within 10 days, the registrant will be notified.1
  
• "updated". The account has been updated and no further action will be taken.

The <n:processData> element has the following sub-elements:

• A standard <contact:infData> element giving the account details concerned.
• An <n:processType> element indicating that the process is a "Poor quality data" type.
• An <n:suspendDate> giving the date that the account will be suspended if the address data is not updated. This is only present if the type attribute above is "initial".
  
• An <n:cancelDate> giving the date that the account will be cancelled if the address data is not updated. This is only present if the type attribute above is "initial" or "suspend".
• An <n:domainList> element giving a list of the domain names affected. This element has a "noDomains" element giving the number of domains in the list.

Example of a poor quality data notification

<?xml version="1.0" encoding="UTF-8" standalone="no"?>
 <epp xmlns="urn:ietf:params:xml:ns:epp-1.0"
   xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
   xsi:schemaLocation="urn:ietf:params:xml:ns:epp-1.0
   epp-1.0.xsd">
   <response>
     <result code="1301">
       <msg>Command completed successfully; ack to dequeue</msg>
     </result>
     <msgQ count="4" id="123456">
       <qDate>2007-10-06T10:29:30Z</qDate>
       <msg>Poor quality data process commenced notification</msg>
     </msgQ>
     <resData>
       <n:processData stage="initial"
        xmlns:n="http://www.nominet.org.uk/epp/xml/std-notifications-1.1"
        xsi:schemaLocation="http://www.nominet.org.uk/epp/xml/std-notifications-1.1 std-notifications-1.1.xsd">
           <contact:infData
            xmlns:contact="urn:ietf:params:xml:ns:contact-1.0"
            xsi:schemaLocation="urn:ietf:params:xml:ns:contact-1.0 contact-1.0.xsd">
               <contact:id>E2CD4B4D83DB0857</contact:id>
               <contact:roid>100590-UK</contact:roid>
               <contact:status s="ok"/>
               <contact:postalInfo type="loc">
                   <contact:name>contact 32</contact:name>
                   <contact:org>account-name 32</contact:org>
                   <contact:addr>
                       <contact:street>street 32</contact:street>
                       <contact:street>n/a</contact:street>
                       <contact:city>n/a</contact:city>
                       <contact:sp>n/a</contact:sp>
                       <contact:pc>NW32 1ZZ</contact:pc>
                       <contact:cc>GB</contact:cc>
                   </contact:addr>
               </contact:postalInfo>
               <contact:email>email32</contact:email>
               <contact:clID>TEST</contact:clID>
               <contact:crID>test@automaton</contact:crID>
               <contact:crDate>2009-04-16T11:02:49</contact:crDate>
           </contact:infData>
           <n:processType>Poor quality data</n:processType>
           <n:suspendDate>2007-10-26T00:00:00</n:suspendDate>
           <n:cancelDate>2007-11-25T00:00:00</n:cancelDate>
           <n:domainListData noDomains="2">
               <n:domainName>epp-example1.co.uk</n:domainName>
               <n:domainName>epp-example2.co.uk</n:domainName>
           </n:domainListData>
       </n:processData>
     </resData>
     <trID>
       <clTRID>ABC-12345</clTRID>
       <svTRID>123456</svTRID>
     </trID>
   </response>
 </epp>