If you have forgotten or lost your password but you know the email address you use to access our Online Service, please use the reset your password service.

If you are unsure of the email address you use to access our Online Service you can also try one of the follow options:

• Contact another administrative contact on the account who will be able to update your email address
• Contact your registrar, who will be able to update your email address
  

You should only use this service if you have tried all avenues of gaining access to your account. To use this service you will need to pay an administrative fee of £11.75 including VAT.

However, if you are listed as a contact and have set up the security questions on your account and can answer them correctly, the administrative fee does not apply.

Please note that this service is a manual process and a member of staff will review your request. We aim to respond to all re-establish identity requests within one working day of receipt.