Online services

How do I change my account name?
Can I download a registration certificate?
Can I cancel a domain name via Online Service?

Logging in (welcome email)

I have registered a domain with my registrar, when will I receive a welcome email?
How do I log in?
Can you advise on setting a password and passphrase?
Why have I received a welcome email?

Merging Accounts

My domain names are held with different registrars/tags.  Can I merge these?
My registrant (account) names are similar but they will not merge - why is this?
I am using the merge facility, but one of my accounts is not listed - why not?
What are the benefits of merging accounts?
Can I use my confirmation of registration to merge my accounts?

Re-establish Identity

I have forgotten my password, what can I do?
I have forgotten my passphrase, what can I do?
How long will it take to re-establish my identity?
My domain name is not hosted by a registrar, do I still need to re-establish my identity?
My domain name is detagged - is the process for re-establishing my identity the same as for domains that are hosted by registrars?
My registrar has ceased trading and I need to re-establish my identity. Do I follow the normal re-establish identity process?

Using old Log-in details

I cannot use my confirmation of registration letter on your website. How do I access my account?



How do I change my account name?

You can make corrections to your account when you are logged into your account.  Select the 'Account' tab and then edit the 'Organisation Details' section. If you need to show a different legal entity as the account holder, you will need to complete a transfer of registrant.


Can I download a registration certificate?

You can download a registration certificate when you are logged into your account. Select the 'Your Domains' tab which will list all the domains you have registered.  You can then select which certificates you wish to download or have emailed to you.

Can I cancel a domain name via Online Service?

If you want to cancel any of your domain names you can do so when you are logged into your account.  Select the 'Your Domains' tab, which will list all the domains you have registered.  You can then select which domain names you want to cancel.

I have registered a domain name with my registrar, when will I receive a welcome email?

You will receive a welcome email from us 48 hours after the registration of your first .uk domain name.  If you already have an account with us your new domain names will be added to your existing account.

How do I log in?

If you have not logged in before, you need to access your account. If you unable to do this we may have to manually activate your account.  Please contact us on 01865 332244 or email nominet@nominet.org.uk. You will need to log in using your username (email address) and your password. If you have set an optional passphrase then you will be asked for 3 random characters from that phrase.

Can you advise on setting a password and passphrase?

Strong passwords and passphrases are important to help you have safer online transactions and protect your account. The main factors affecting security are length and complexity. A good password or passphrase is long and includes both letters and numbers

• Don’t include dictionary words (e.g. flowers)
• Do include numbers (e.g. f1ow3rs123)
• Never write down your login details
• Never disclose your login details to others
• If you set a passphrase, make sure it is different to your password
• Set security questions, otherwise you may be charged to re-establish your identity if you forget your passphrase
• Login details apply to all Nominet accounts with your email

Why have I received a welcome email?

You are listed as a contact for a domain name account that has been registered, renewed or activated with us.

My domain names are held with different registrars/tags, can I merge these?

No, you can only merge accounts when the domain names are with the same registrar.

My account names are similar but they will not merge - why is this?

A computer calculation is used to determine how similar account names are.  If your accounts have different account names you will need to update these details so that the account names are the same before you attempt to merge them.  You can do this by logging into online services, selecting the 'Account' tab and changing the account name.  When your account names are the same you can try merging them again.

I am using the merge facility, but one of my accounts is not listed - why not?

This could be for one of two reasons:

• You are not listed as a contact for this account
• You are a contact on the account but the email address or password may be different

If you are not listed as a contact you will need to ask your registrar, or another contact on your account, to add you as a contact.  If you are a contact already but your email address or password is different, you will need to log into the account and amend these details to make them the same before trying to merge the accounts again.

What are the benefits of merging my accounts?

It is easier and quicker to manage your account details and domain names in a single account.

Can I use my Confirmation of Registration letter to merge my accounts?

No. The confirmation of registration letters have now expired.


I have forgotten my password - what can I do?

You can use the reset your password service. Your password will be reset and an email will be sent to you with a link for setting a new password.

I have forgotten my passphrase - what can I do?

If you have forgotten your passphrase you will need to contact us. If you have previously set up security questions then these can be used to confirm your identity. If you do not have security questions set then we may ask you to provide a form of ID before we reset your passphrase.

How long will it take to re-establish my identity?

We aim to respond to all re-establish identity requests within one working day of receipt.  If you had previously set up security questions on the account, and can answer them correctly, this will speed up your application.

My domain name is not hosted by a registrar. Do I still need to re-establish my identity?

Yes.  If you do not have a valid log in for your account you will need to follow the re-establish your identity process but we will not charge the administration fees.

My domain name is detagged.  Is the process for re-establishing my identity the same as for domains that are hosted by a registrar?

Yes.  You will need to submit your request online using the 're-establish identity' service but we will not charge the administration fees.

My registrar has ceased trading and I need to re-establish my identity.  Do I follow the normal re-establish identity process?

Yes.  If your registrar has ceased trading and they are no longer able to use our domain name management system, you will need to re-establish your identity, using the 're-establish identity' service but we will not charge the administration fee.

I cannot use my confirmation of registration letter on your website.  How do I access my account?

The confirmation of registration letters have now expired and cannot be used.  You should contact us and we may be able to activate your account for you.  You can also use the facility to access your account.