Welcome email

When a domain name is registered or renewed you will receive a welcome email. The welcome email contains a secure link to access your account. When you access your account for the first time you will be asked to set a password. The link contained in your welcome email is only active for 30 days and once clicked cannot be used again. We recommend that you set up your account password as soon as you receive the welcome email to ensure a high level of security.

Any password that you choose is your individual password and should not be shared. If additional access is required then you can add administrative contacts to your account. Administrative contacts are set up in the same way using a welcome email to set their own password.

If you have not received a welcome email you can access an account for existing domain names using the security code on your original confirmation of registration letter. If you do not have either a welcome email or your original confirmation letter and security code, you need to contact us to activate your account. In order to manually activate your account we need to know the domain name, the registrant name (this is the name in which the domain was registered), and the email contact address given at the time of registration. If all of this information is correct we will issue a welcome email enabling you to activate your account.

Contact us by email or telephone on 01865 332244.