In our software release on 7 April 2009 we have made some changes to the process for amending poor quality registrant data.

When a registrant's account is found to have poor quality or incorrect data, we now initially notify the registrar with a request to update the data. If no update is received then the registrant is emailed. If the details are still not updated the domain name is suspended and cancelled. The steps and notifications sent can be summarised as:

• Poor quality data process initiated
• Registrar notified and given 10 working days to update
• If no update is received within 10 days the registrant is notified
• Registrant notified and given 20 working days to update
• If no update is received the domain name is suspended and notification sent to the registrant and registrar
• If after a 30 day suspension period, no update is received, the domain name is cancelled

Details of the email notifications sent can be found on our web site:

If you have any questions about this information or how it affects you or your customers accounts please contact our Member and Registrar Support team on 01865 332233 or by email.