On 18 March 2008 we introduced some new functions to enable registrars to customise the Nominet welcome email.

We send a welcome email to registrants 48 hours after a domain name is registered which allows the user to log into their Nominet online services account to check the details of their .uk domain name. Previously this welcome email simply contained the name and main web site for the registrar the customer used to register the domain name.

We have now upgraded this service for registrars to allow them to:

• Supply a custom url for use in the welcome email
  
• Insert their own specific text into the welcome email
• Preview the welcome email that will be sent
  

All of these functions are available in the registrar section of your online service account. Account administrators and tag administrators are able to make changes to the welcome email settings.

Full details of the welcome email system including instructions and guidance on how to use these new features has been published on our web site: Welcome email - a guide for registrars

Registrar resources

We have also published a number of documents to help you and your customers understand how Nominet works. This is important as all .uk registrations involve a three way contract. The latest document – 'How online services can help you to service your customers', explains how your customers can use our Online Services to manage some elements of the domain name registration. These documents are in the registrar resources section of our web site.

If you have any comments about registrar resources or need help customising your welcome email please do not hesitate to contact us by email: support@nominet.org.uk or by calling our Member and Registrar Support team on 01865 332233.