You can use the Dispute Resolution Service (DRS) to help resolve .uk domain name disputes. Disputes may arise for a variety of reasons. They might be based on trademark law, or because of a breach of an earlier agreement, or because the domain name has been registered by a company that is seeking to benefit fraudulently through exploiting a domain name – perhaps through a similar spelling, for example.
We established the DRS because we have to accept .uk domain name registrations on a “first-registered, first-served basis”. It is not possible for us to examine each new .uk domain application because we receive over 100,000 new registrations per month.
In a DRS case, we act as a neutral body helping the parties to find a solution. If that is not possible, we arrange for an independent expert decision to settle the dispute. We provide the Dispute Resolution Service (DRS) as a cheaper and quicker alternative to court for dealing with these disputes.
You should use the DRS if:
- you have rights in a name or mark similar to the domain name
- the registration or use of the domain name took unfair advantage of your rights - making it an 'abusive registration'; and there is no legal action going on
If you want to pursue a complaint through the DRS you should:
- refer to our DRS Policy & Procedure prior to commencing
- read our guidance booklets for making a complaint and the complaint guidance questions
You should not use the DRS if you want:
- a court injunction, financial compensation or to recover your legal costs. You may always pursue such claims using the courts, however you should take your own independent legal advice
- to complain about a domain name which Nominet doesn’t manage, such as .com, .net, .org etc. (see www.icann.org/en/help/dndr/udrp for information about their ‘UDRP’ system)
- to complain about your ISP or are trying to change registration agent or registrar (refer to ‘change registrar’ on our web site)
- to complain about offensive content hosted on a website (see our guidance on objecting to content)
- to complain about Nominet (see our complaints procedure)