Will it go to an expert?
A dispute will only go to an expert if:
- mediation does not succeed (or cannot take place); AND
- the complainant decides to pay for a decision.
We would like as many disputes as possible to settle at mediation, but it is up to the parties to settle. If there is no response in a case, the only options open to the complainant are to pay or withdraw the case. Therefore submitting a response increases the chance that a dispute will settle to the satisfaction of the parties and not go to a decision.
Will I win?We are neutral and do not express an opinion about the merits of your case. The experts are independent, and we do not discuss the decisions with them, so you have just as much information to base your decision on as we do.
To work out your chances, read the parties submissions and the guidance on this site and consider the situation from the point of view of a neutral observer.