IMPORTANT

You should not complete this form unless you have read and understood what the DRS is and how it works - there is a lot of information on this website or you can contact us.

The majority of people who fail in the DRS fail because they have not read the instructions and:

• do not realise the formal nature of the process; or
• do not realise the need for evidence

Making your complaint

If you have an existing .uk domain name and you want to submit a complaint via the DRS you will need to log in to your Online Services account. From here select the 'DRS’ service and 'Create a New Dispute'.

The account holder will be automatically named as the 'complainant'. You can add multiple complainants and/or a representative later in the creation process.

If you have not already activated your account please follow the instructions on logging in.
  
If you do not have an existing account or are acting as a representative you need to create an account in order to proceed.

Creating a new account

When creating an account in the 'New Account Details' screen, the details that are entered into the 'Account Name' will be taken as the lead complainant. The contact details will be used to serve all correspondence.  If your complaint is successful it is the entity listed in the Account Name that the domain name will be transferred to.

If you are a representative creating an account on behalf of your client, you should:

• Enter your client's details in the account details and address details sections.  The account name will be the named complainant in the dispute.

• Enter your own name and email address in the administrative contact details section. This will allow you to continue creating the complaint straight away on behalf of your client.

You will be able to add your contact details later in the process and elect to receive all correspondence relating to the case.

Proceed to the complaint form here.