We have a total of 115 members of staff, including six members of the senior management team plus two executive directors.

We are governed by a Board that includes two executive directors, and four non-executive directors who are elected every two years.

The Policy Advisory Body develops proposals for policies and rules for consideration by the Board.

Day-to-day operations are carried out by three core departments - operations, technical and legal. In addition, there is a Directorate that comprises the finance, communications and human resources departments.

Operations Department

The operations team is split into two departments - Member and Registrar Services and Registrant Services.

This department is responsible for all aspects of member and registrar support and account management, and its main functions include:

• Providing general support by telephone and email
• Providing technical support for registering PGP keys and using the Automaton
• Maintaining the member and registrar database
• Processing applications for the Public Register Search Service, Domain Availability Checker and WHOIS2 services
• Processing membership and tag applications
• Issuing registrar agreements and opening new credit accounts
• Managing credit accounts and issuing monthly invoices and statements to registrar
• Allocating all inward payments made by cheque, credit or debit card and bank transfer
• Handling the accounts of registrars who are no longer trading or are in liquidation
• Organising regular Registrar Information Days

The department is also responsible for the management of Nominet's switchboard and reception, office facilities, security and health and safety.

To contact our member and registrar support team please call +44(0)1865 332233 or email support@nominet.org.uk

This department deals with a wide variety of enquiries from registrants and the general public about all aspects of .uk domain name registrations, and its main functions include:

• Providing support to registrants on all aspects of registering .uk domain names
• Transferring the registration of a domain name to another party
• Dealing with requests from registrants to renew domain names in cases where the service provider or registrar has not made the renewal
• Processing requests to cancel domain name registrations, and removing them from the register database
• Transferring a domain name from one registrar to another
• Processing requests to update the contact information held against a domain name to ensure we have accurate and current details
• Responding to queries about data accuracy and information relating to domain name registrations
• Supporting registrants through our Online Service

To contact our registrant support team please call +44(0)1865 332244 or email nominet@nominet.org.uk

Technical Department

The Technical Department is responsible for the operation of Nominet's core information infrastructure. This includes: maintenance of the authoritative primary name server for the co.uk, me.uk, org.uk, net.uk, plc.uk and ltd.uk zones; liaison with operators of current authoritative secondary sites; and the Design, implementation and maintenance of the UK Register Database and related services.

Their function includes the evaluation, procurement, installation and maintenance of all computer and network hardware and software as well as the implementation of monitoring software.

Legal Department

The Legal Department is headed by Emily Taylor, who is Nominet's Director of Legal and Policy, and Company Secretary. 

The department is responsible for administering Nominet's award-winning Dispute Resolution Service (DRS) which operates on the basis of mediation.

In addition to the DRS the department also provides legal advice for Nominet’s other service departments and is responsible for the drafting of contracts such as Nominet's Terms and Conditions and the Registrar Agreement.

The department also deals with policy development, insurance and risk.